Delivery and Returns

REFUND & EXCHANGE

Mixxdesigners.com acts within the framework of the Consumer Protection Law in return and exchange transactions. You can return or replace your purchased product or products with another product or products within 30 working days of receipt, using your unconditional return guarantee for no reason.

For this;

You must not have worn the product or products you want to return, except for the trial. You must complete the return-exchange form within 30 working days of receiving your order. You must send the product or products you want to return with the original invoice.

* Unfortunately, underwear products cannot be exchanged or returned due to hygienic reasons.

After meeting the above conditions, please complete the return-exchange form and wait for your return or exchange to be approved. Your return or exchange request will be reviewed on the same day and a confirmation e-mail will be sent to your e-mail address. You must make your return shipment within 3 working days after receiving the confirmation e-mail.

You will pay the shipping fee for the return shipments that you will make under these conditions. If the product you want to return is defective, you can send your return with counter-paid shipping.

After your return is approved, we send you a confirmation e-mail and refund your product price. If you paid by wire transfer or EFT, the refund will be deposited into the same account within 7 business days. If you have paid with your credit card, the refund fee will be reflected on your credit card within 7 working days as a positive balance. However, in credit card refunds, your return period may take an extra 1 week on average depending on your bank’s processes and practices. This process is a general practice and mixxdesigners.com has no right to intervene. If there is a delay in the reflection of your return on your credit card, you can get detailed information from your bank.

DELIVERY

At Mixxdesigners.com, you do not pay shipping charges for the delivery of your orders to your address. Mixxdesigners.com pays the shipping fee for you.

I Mixxdesigners.co, Aras Cargo has been working with your address for delivery of your order and Aras Cargo, all regions of Turkey can make delivery in 24 hours.

Orders placed until 16:00 on weekdays will be shipped on the same day.

Orders placed on Saturdays and Sundays will be shipped on Mondays.